ServiceNow Developer

We are looking for a strong software engineer who has ServiceNow experience. This person will help lead the development, customization, and ongoing enhancement of a growing ServiceNow environment, with an initial focus on the Customer Service Management (CSM) module. This role will play a key part in bringing more platform development in-house, supporting upgrades, and helping shape the long-term evolution of the platform.

The ideal candidate has strong computer science fundamentals and strong interest in learning new technologies. They should be a collaborative partner who enjoys solving complex problems, building scalable solutions, and contributing across a broader application landscape.

Responsibilities:

Lead development and customization efforts within ServiceNow, primarily focused on CSM
Partner with business and technical stakeholders to translate requirements into effective solutions
Support biannual ServiceNow upgrades, including testing, remediation, and release readiness
Contribute to platform strategy and help evaluate expansion into additional ServiceNow modules, including ITSM
Collaborate with internal technical teams on broader application initiatives as needed
Participate in technical interview cycles and help assess future team members

Must Have:

5+ years of hands-on software development experience, at least 2+ with ServiceNow
Strong experience developing and customizing ServiceNow CSM solutions
Solid software engineering background with experience building applications in C# or Java
Proven ability to work in a hands-on technical role beyond platform administration
Strong communication skills and the ability to work collaboratively across teams
Bachelor’s degree in Computer Science, Engineering, or a related STEM field, or equivalent experience

Nice to Have:

Experience with ServiceNow upgrades and release management
Exposure to ITSM or other ServiceNow modules beyond CSM
Background in consulting or systems integrator environments
Experience working in a Microsoft-based or Java-based enterprise application environment
Interest in learning and contributing to additional technologies beyond ServiceNow

Ideal Candidate:

We are looking for someone who is technically strong, adaptable, and motivated to grow with the organization. This person should be comfortable owning significant ServiceNow work while also being open to broader technical opportunities over time. A strong cultural fit, collaborative mindset, and genuine interest in building within a supportive team are highly valued.